Gerica Ann Layola
About Gerica Ann Layola
Gerica Ann Layola is a Manager of Client Success with over six years of experience in product and client success, specializing in onboarding and client development. She holds multiple degrees in management accounting and business administration, and has worked in various roles across different companies, including iRestify and YM INC.
Current Role at iRestify
Gerica Ann Layola currently serves as the Manager of Client Success at iRestify, a position she has held since 2020. In this role, she focuses on building brand expansion strategies for existing clients, which includes contract retention and renewal. She is responsible for driving client satisfaction and supporting client advocacy. Additionally, she develops client onboarding processes and presents periodic account reviews to executives and administrative staff. Her efforts aim to increase renewal rates and minimize churn.
Previous Experience at iRestify
Before her current role, Gerica worked at iRestify as the Customer Experience Manager from 2018 to 2020. In this position, she was involved in enhancing customer interactions and ensuring a positive experience for clients. Her experience at iRestify contributed to her development in client success and management.
Educational Background
Gerica Ann Layola holds a Bachelor of Science in Management Accounting from the University of St. La Salle, which she completed from 2010 to 2014. She also earned a Bachelor of Science in Business Administration with a major in Business Economics from the same university during the same period. Additionally, she has obtained several post-graduate certificates, including Supply Chain Management - Global Logistics from Seneca College in 2017 and International Business Management from Niagara College in 2016.
Professional Experience in Canada
Gerica has accumulated diverse professional experience in Canada. She worked as an Internal Auditor at YM INC. from 2017 to 2018 in the Toronto area. Additionally, she served as the Director of Student Affairs at Niagara College Student Administrative Council in 2016. Her roles have contributed to her expertise in client success and management.
Entrepreneurial Ventures
Gerica Ann Layola runs a passion business focused on fashion and reselling. She also helps manage her family's shoe business, 4-G Shoes, where she is involved in decision-making, marketing strategies, and aligning with the overall mission and vision of the business. Her entrepreneurial experience complements her professional background in client success.