Kathrina Mae Villanueva
About Kathrina Mae Villanueva
Kathrina Mae Villanueva is a Client Success Associate currently working at iRestify in Toronto, Ontario, Canada. She has extensive experience in customer service and banking, having held various positions at Metrobank in the Philippines over several years.
Current Role at iRestify
Kathrina Mae Villanueva currently serves as a Client Success Associate at iRestify in Toronto, Ontario, Canada. She has been in this position since 2021. In her role, she is committed to providing world-class customer service by offering tailored solutions to meet clients' needs. Her focus is on creating lasting relationships, which aligns with the company's goals of enhancing client satisfaction and success.
Previous Experience at Metrobank
Kathrina has extensive experience with Metrobank, where she held various positions from 2011 to 2019. She began as a Customer Service Representative and progressed to roles such as Management Trainee, Branch Operations Officer-Junior Assistant Manager, and Bank Sales Officer-Assistant Manager. Throughout her tenure, she demonstrated expertise in multi-tasking, mentoring younger bank officers, and collaborating with different units to achieve operational and sales results.
Education and Qualifications
Kathrina studied at Lambton College, where she focused on Business Management from 2020 to 2021. Prior to that, she earned a Bachelor's of Commerce in Management Accounting from Saint Louis College - City of San Fernando, completing her studies from 2007 to 2011. Her educational background supports her professional roles in customer service and management.
Skills and Expertise
Kathrina possesses strong skills in multi-tasking and organization, allowing her to prioritize tasks based on urgency and impact. She has a proven track record of submitting excellent reports ahead of deadlines. Her commitment to contributing to company growth is evident in her focus on achieving company goals efficiently and providing tailored solutions to clients.