Ajay Mishra
About Ajay Mishra
Ajay Mishra is an ION Marketview Solution Consultant at Royal Bank of Canada Capital Markets, with a background in mathematics and computer science. He has extensive experience in providing technical support for trading operations across global markets.
Work at IRIS Software
Ajay Mishra has been working at Iris Software Inc. since 2017 as an ION Marketview Solution Consultant for the Royal Bank of Canada Capital Markets. In this role, he is responsible for diagnosing and resolving trade floor client issues. He escalates problems to development teams when necessary, ensuring that client needs are addressed promptly. His position involves providing day-to-day support to trade floors across multiple global locations, including Europe, the US, Canada, Hong Kong, Sydney, and Tokyo. He manages incident, problem, and change management processes to maintain high levels of customer service.
Education and Expertise
Ajay Mishra holds a Bachelor of Science in Mathematics from Jiwaji University. He furthered his education by obtaining a Master of Computer Applications (MCA) in Computer Science from Shri Vaishnav Institute of Management in Indore. His educational background provides a strong foundation for his expertise in technical and functional support within the financial technology sector.
Professional Background
Ajay Mishra has a diverse professional background in the financial technology industry. He began his career at Godrej Group as an ERP operations L2 consultant for 10 months in 2006. He then worked at Nucsoft as a Citigroup Private Bank EMEA L2 consultant from 2007 to 2009. Following that, he spent four years at Genpact Headstrong Capital Markets as a Morgan Stanley Corporate Technology FarOps L2 consultant. He also worked at Melstar Information Technologies Ltd. for three months in 2009 as a capital operations solution consultant before joining ION as a Product Analyst from 2013 to 2017.
Achievements in Technical Support
In his current role and previous positions, Ajay Mishra has developed significant expertise in providing technical support for ION Fixed Income trading products and infrastructure. He serves as a Subject Matter Expert (SME) for migrating and upgrading MarketView environments, particularly during major market changes such as MIFID and BREXIT. His responsibilities include handling technical issues and ensuring the smooth operation of market gateways, which are critical for trading activities.