Aruj Bhatt
About Aruj Bhatt
Aruj Bhatt is a Manager in IT Service Management at Iris Software Inc., with extensive experience in technical support, product management, and customer success across various companies and countries. He holds a Bachelor of Technology in Information Technology and certifications in ITIL, CCNA, and CCNP.
Work at IRIS Software
Aruj Bhatt currently holds the position of Manager - ITSM at Iris Software Inc. He has been with the company since 2021, contributing to the management of IT service management processes. His role involves overseeing service delivery and ensuring continual process improvement within the organization.
Previous Experience at Landis+Gyr
Aruj Bhatt has extensive experience with Landis+Gyr, where he held multiple roles. He served as a Senior Engineer in Technical Support for Global Deployments and Operations from 2014 to 2016. He later transitioned to the role of Customer Success Manager from 2018 to 2020, and briefly worked as a Product Manager in 2020. His last position at Landis+Gyr was as Lead - Technical Support from 2016 to 2018.
Education and Expertise
Aruj Bhatt earned a Bachelor of Technology (BTech) in Information Technology from IEC College of Engineering and Technology, completing his studies from 2005 to 2009. He holds an ITIL Foundation certification in Service Operation, along with CCNA and CCNP certifications focused on Routing. His expertise includes continual process and service improvement, particularly in the Advanced Metering Infrastructure and Smart Cities/IoT sectors.
International Work Experience
Aruj Bhatt has worked in various countries, including Switzerland, the United States, Japan, the Philippines, Guam, and India. This international experience has provided him with a diverse perspective on IT service management and operations across different markets.
Career Progression
Aruj Bhatt's career began as a Business Analyst at Evangelists from 2009 to 2010. He then worked at TATA Communications Ltd. as an Executive Networks from 2010 to 2011, followed by a position as IT Operation Management Associate at Avaya from 2011 to 2013. He has progressively advanced through various roles in IT service management and technical support, showcasing a solid career trajectory.