Jacob Teale
About Jacob Teale
Jacob Teale is a Customer Success Technologist currently employed at IriusRisk since 2021. He has a diverse background in customer fulfillment, communications, and cyber security, having held various roles at notable organizations such as Argos, LEGOLAND Windsor Resort, and Darktrace.
Current Role at IriusRisk
Jacob Teale serves as a Customer Success Technologist at IriusRisk, a position he has held since 2021. In this role, he focuses on enhancing customer experience and ensuring successful implementation of IriusRisk's solutions. His expertise in customer success strategies contributes to the company's mission of providing effective risk management solutions.
Previous Experience at Darktrace
Jacob Teale has extensive experience at Darktrace, where he worked in various roles from 2018 to 2021. He began as a Cyber Defence Engineer, later advancing to Senior Cyber Defence Engineer and Mentor. His responsibilities included developing cybersecurity strategies and mentoring junior engineers, which contributed to the company's cybersecurity initiatives.
Work History at LEGOLAND Windsor Resort
Jacob Teale worked as a Communications Officer at LEGOLAND Windsor Resort from 2013 to 2015. In this role, he was responsible for managing internal and external communications, enhancing the brand's visibility, and engaging with visitors. His tenure at LEGOLAND helped him develop skills in communications and public relations.
Education and Qualifications
Jacob Teale studied at Bangor University, where he pursued a degree in Computing, specifically focusing on Computer Information Systems. He completed his studies from 2015 to 2018, acquiring foundational knowledge and skills in computing that have supported his career in technology and customer success.
Early Career and Other Roles
In addition to his roles at Darktrace and IriusRisk, Jacob Teale has held various positions that contributed to his professional development. He worked as a Customer Fulfilment Team Leader at Argos for four months in 2015, and as a Holiday Club Coach at Get Active Sports for three months in 2017. He also served as a Network Support Engineer at INSPIRED ICT LTD for two months in 2017. These experiences provided him with diverse skills in customer service, coaching, and technical support.