Kieran O'hanlon
About Kieran O'hanlon
Kieran O'Hanlon is the Director of Customer Care at IriusRisk, with over 15 years of experience in customer service within the cybersecurity sector. He has held various leadership roles at companies such as Flexera Software and EMC, demonstrating a strong ability to build relationships and drive business development.
Current Role at IriusRisk
Kieran O'hanlon serves as the Director of Customer Care at IriusRisk, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring effective communication between the company and its clients. His responsibilities include overseeing customer support initiatives and developing strategies to improve client engagement.
Previous Experience at Flexera Software
O'hanlon has extensive experience at Flexera Software, where he held multiple roles from 2011 to 2018. He started as a Senior Technical Account Manager, then progressed to EMEA/APAC Client Services Manager, and later became the Director of Customer Success. His tenure at Flexera Software spanned seven years and included significant contributions to customer success strategies across various regions.
Career Background at EMC
O'hanlon worked at EMC for several years, holding various positions from 2001 to 2011. His roles included Customer Engineer, Senior Support Engineer, and Senior Account Service Representative. This experience provided him with a solid foundation in customer service and technical support, contributing to his expertise in managing client relationships.
Education and Qualifications
Kieran O'hanlon studied at Munster Technological University, where he earned a certificate in Mechanical and Electronic Engineering from 1996 to 1999. This educational background supports his technical proficiency and understanding of engineering principles, which are beneficial in his customer care roles.
Expertise in Customer Experience
O'hanlon possesses over 15 years of experience in customer service within the cybersecurity sector. He has demonstrated a strong ability to cultivate relationships and build consensus among diverse individuals. His skills in business development and client retention are complemented by a commitment to integrity and credibility in his professional interactions.