Marc Life
About Marc Life
Marc Life is a Senior Customer Success Manager at IriusRisk, where he has worked since 2022. He has extensive experience in customer success management across various sectors and holds an MBA from the University of Phoenix.
Work at IriusRisk
Marc Life has been serving as a Senior Customer Success Manager at IriusRisk since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His responsibilities include developing tailored strategies to meet client needs and fostering long-term relationships. Marc's expertise in customer success management allows him to effectively address client concerns and drive product engagement.
Previous Experience at Equifax
Marc Life held multiple positions at Equifax from 2016 to 2021. He began as a Customer Success Account Manager for the SMB Segment, where he worked for nine months. He then progressed to a Senior Customer Success Account Manager and Team Leader for the Mid Tier Segment for ten months. Following this, he served as a Customer Account Manager for the Enterprise segment for three years. His roles involved managing client relationships and developing strategies to improve customer outcomes.
Education and Expertise
Marc Life earned a Master’s degree in Business Administration from the University of Phoenix. He also holds a Bachelor of Science in Sociology from the University of Arizona. His educational background supports his expertise in customer success management, particularly in integrating security tools and processes into clients' development workflows. This integration aims to enhance business operations while maintaining development speed.
Experience at PriceSpider and Microsoft
Before joining IriusRisk, Marc Life worked at PriceSpider as a Senior Customer Success Manager for ten months. Prior to that, he spent seven years at Microsoft as a Product & Customer Success Advisor. His time at these companies contributed to his skills in product up-selling, marketing, and managing customer success across various verticals, including healthcare, financial services, and education.
Specialization in Customer Success Management
Marc Life specializes in managing customer success across five distinct verticals: healthcare, financial services, mortgage, travel & leisure, and education. He has a proven track record of rescuing underperforming businesses and enhancing customer satisfaction through tailored strategy development. His ability to adapt strategies to meet specific client needs has been a key factor in his success in the industry.