Colin T.
About Colin T.
Colin T. is a Customer Success Manager with extensive experience in technical account management and support engineering across various technology companies in Singapore. He holds multiple professional certifications and degrees in information technology and engineering.
Current Role at IronNet
Colin T. serves as a Customer Success Manager at IronNet, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and success through effective communication and support. His experience in customer success roles allows him to address client needs and foster long-term relationships.
Previous Experience in Customer Success Management
Before joining IronNet, Colin T. worked at Exabeam as a Senior Technical Account Manager from 2019 to 2021. He was responsible for managing key accounts and providing technical support to enhance customer experiences. Additionally, he held a similar role at Mapbox for three months in 2022, further solidifying his expertise in customer success.
Technical Background and Engineering Experience
Colin T. has a strong technical background, having worked as a Systems Engineer at WPG for seven months in 2004 and as a Senior Support Engineer at ANTlabs from 2006 to 2008. He also served as a Network Support Engineer at F5 Networks from 2008 to 2010, where he developed skills in network management and support.
Educational Qualifications
Colin T. has achieved multiple educational qualifications. He studied at RMIT University, earning an Advanced Diploma in IT. He also holds a BEng in Computers, Networking and Communications Technology from Coventry University. Additionally, he completed a Diploma in Mechatronics Engineering at Ngee Ann Polytechnic.
Professional Certifications and Awards
Colin T. holds several professional certifications, including CISSP, CPSA, ECSA, CEH, ITIL, and CCNA. His contributions to the field have been recognized with multiple awards, such as the Award of Excellence from FireEye and the Five Star Award from F5 Networks. He also received the CS MVE Award from Exabeam.