Bill Peless
About Bill Peless
Bill Peless serves as the Director of Quality, Customer Technical Services, Parts, and Installation at Irwin Seating Company, where he has worked since 2001. He holds a Bachelor's degree in Engineering Graphics from Western Michigan University and an Associate's degree in Mechanical Drafting from Grand Rapids Community College.
Work at Irwin Seating Company
Bill Peless has been with Irwin Seating Company since 2001, serving as the Director of Quality, Customer Technical Services (CTS), Parts, and Installation. In this role, he manages the CTS group, ensuring effective execution and addressing warranty complaints. His responsibilities expanded in February 2018 to include oversight of the Parts/Service and Installation Departments. This position allows him to focus on improving service delivery and enhancing customer satisfaction.
Education and Expertise
Bill Peless holds a Bachelor's Degree in Engineering Graphics (CAD/Mechanical Based) from Western Michigan University, where he studied from 1993 to 1995. He also earned an Associate's Degree in Mechanical Drafting and Mechanical Drafting CAD/CADD from Grand Rapids Community College, completing his studies from 1990 to 1992. His educational background provides a strong foundation for his work in quality management and technical services.
Background
Bill Peless has a professional background that spans over two decades in the seating industry. His extensive experience at Irwin Seating Company has equipped him with the skills necessary to manage various departments effectively. His focus on problem-solving opportunities across the value stream demonstrates his commitment to operational excellence and customer service.
Management Responsibilities
As Director of Quality/CTS/Parts/Installation, Bill Peless oversees multiple departments, ensuring that all aspects of service and installation meet company standards. His role involves managing the CTS group to effectively handle warranty complaints and improve service processes. His leadership contributes to the overall efficiency and effectiveness of the company's operations.