Rachel Blanzy
About Rachel Blanzy
Rachel Blanzy serves as the Card Services Supervisor at Isabella Bank, where she has worked for over 13 years. She specializes in fraud prevention and product management related to card services, and has a background in Social Work and Restaurant/Food Services Management from Ferris State University.
Current Role at Isabella Bank
Rachel Blanzy serves as the Card Services Supervisor at Isabella Bank, a position she has held since 2011. In this role, she collaborates closely with project management and marketing teams to develop campaigns and launch new products related to card services. Her responsibilities include leading new product projects focused on ATM, debit, and credit card services. She also plays a crucial role in ensuring compliance with Regulation E and managing updates related to dispute processes within the Card Services department.
Previous Experience at Isabella Bank
Rachel Blanzy worked at Isabella Bank from 2011 to 2014 as a Bookkeeping Customer Support representative. During her three years in this role, she developed foundational skills that contributed to her current position. Her experience in customer support has informed her approach to managing card services and training new staff.
Training and Fraud Prevention Initiatives
In her current role, Rachel is responsible for training new staff on the use of fraud prevention tools within the Card Services department. She has implemented and maintains a fraud prevention tool specifically designed for debit cards at Isabella Bank, enhancing the security and integrity of card services.
Educational Background
Rachel Blanzy studied at Ferris State University, where she earned a Bachelor's degree in Social Work from 2005 to 2009. Additionally, she completed an Associate's degree in Restaurant/Food Services Management at the same institution from 2004 to 2006. This diverse educational background supports her professional skills in customer service and management.