James Ingram
About James Ingram
James Ingram is an Infrastructure Support Engineer with extensive experience in IT support roles across various companies. He has a strong background in troubleshooting end-user issues and providing remote support to staff in multiple international locations.
Work at ISAM
James Ingram has been employed at ISAM (International Standard Asset Management) as an Infrastructure Support Engineer since 2021. In this role, he provides technical support and infrastructure management services. He is responsible for ensuring the smooth operation of IT systems and troubleshooting various technical issues that arise. His expertise allows him to support a diverse range of technologies and assist staff members effectively.
Previous Employment Experience
Before joining ISAM, James Ingram held several positions in the IT support field. He worked at U.S. Immigration and Customs Enforcement (ICE) as an IT System Engineer from 2019 to 2021. Prior to that, he was an IT Support Specialist at Advanced Recovery Systems, LLC for eight months in 2018-2019. He also served as a Helpdesk Engineer at Signature Consultants from 2017 to 2018 and as a Help Desk Specialist/Escalation Manager at Lenovo from 2014 to 2016. His experience spans various roles, enhancing his technical skills.
Education and Expertise
James Ingram earned a Bachelor of Science degree in Computer and Information Sciences and Support Services from Clark Atlanta University, completing his studies from 2008 to 2013. His educational background provides a solid foundation for his career in IT support. He possesses comprehensive knowledge of operating systems and office productivity software, including Microsoft Windows, Microsoft Office, SharePoint, AWS, and Adobe Acrobat.
Technical Skills and Responsibilities
In his current role and previous positions, James Ingram has developed a range of technical skills. He independently troubleshoots end-user issues, including Windows desktop support and VoIP problems. He has hands-on experience with configuring AWS services such as EC2, EBS, S3, CloudTrail, and CloudWatch. Additionally, he provides remote support to over 120 staff members across multiple locations, including Grand Rapids, Hong Kong, and London.