Aliff Asri
About Aliff Asri
Aliff Asri is a Service Desk Specialist with seven years of experience at Isentia in Kuala Lumpur, Malaysia. He is certified in ITIL 4 and possesses expertise in software and hardware maintenance, server monitoring, and remote desktop management.
Work at Isentia
Aliff Asri has been employed at Isentia since 2017, serving as a Service Desk Specialist and Desktop Support. In this role, Aliff is responsible for addressing various software and hardware maintenance tasks. His position requires a strong understanding of IT service management and the ability to support users effectively. Aliff's tenure at Isentia spans seven years, during which he has contributed to the efficiency of the service desk operations in Kuala Lumpur, Malaysia.
Education and Expertise
Aliff Asri holds a certification in ITIL 4, which demonstrates his proficiency in IT service management practices. This certification equips him with the knowledge to implement best practices in service delivery and support. His expertise extends to server monitoring and maintenance services, ensuring the reliability and performance of IT infrastructure. Aliff is also skilled in managing remote desktop and VPN solutions, which are essential for supporting users in a remote work environment.
Technical Skills
Aliff Asri possesses a range of technical skills relevant to his role as a Service Desk Specialist. He is experienced in using service desk tools (SD tools) to enhance the efficiency of operations. His capabilities include handling software and hardware maintenance tasks, which are crucial for maintaining system functionality. Additionally, Aliff's proficiency in server monitoring and maintenance services contributes to the overall stability of IT services within the organization.
Professional Experience
With over seven years of experience in the IT support field, Aliff Asri has developed a comprehensive understanding of service desk operations. His role at Isentia involves providing support for various IT-related issues, which requires both technical knowledge and problem-solving skills. Aliff's experience in managing remote desktop and VPN solutions further enhances his ability to assist users effectively, particularly in a dynamic work environment.