Amal Farah
About Amal Farah
Amal Farah serves as a Client Support Co-Ordinator at Isentia in Sydney, Australia, where she has worked since 1995. She specializes in client billing and keyword updates, acting as the first point of contact for client queries.
Work at Isentia
Amal Farah has been employed at Isentia since 1995, serving as a Client Support Co-Ordinator for 29 years in Sydney, Australia. In this role, she specializes in client billing and keyword updates, ensuring that clients receive accurate and timely information regarding their accounts. Amal acts as the first point of contact for client queries related to Isentia's services, providing essential support and assistance to a diverse range of clients across various industries. Her extensive experience in client support contributes to the effective management of media monitoring and analysis services offered by Isentia.
Education and Expertise
Amal Farah completed her education at St Patricks Girls High School, where she studied from 1982 to 1988. Her academic background has equipped her with the foundational skills necessary for her role in client support. With nearly three decades of experience at Isentia, Amal has developed expertise in client billing and keyword management, which are critical components of her responsibilities. Her knowledge in these areas allows her to effectively address client needs and enhance their experience with Isentia's services.
Background
Amal Farah has a long-standing career in client support, specifically within the media monitoring and analysis sector. Since joining Isentia in 1995, she has built a reputation for being a reliable point of contact for clients. Her role involves handling inquiries and providing solutions to clients from various industries, demonstrating her ability to adapt to different client needs and requirements. This diverse experience has contributed to her understanding of the media landscape and the importance of effective communication in client relations.
Client Interaction and Support
In her position as Client Support Co-Ordinator at Isentia, Amal Farah is responsible for managing client interactions. She serves as the first point of contact for clients seeking assistance with Isentia's services. Her role includes addressing client queries, providing information about billing, and updating keywords as needed. This direct engagement with clients allows her to foster strong relationships and ensure their satisfaction with the services provided by Isentia. Amal's commitment to client support is evident in her long tenure and the diverse range of clients she serves.