Lyra Yang
About Lyra Yang
Lyra Yang is a Customer Service Manager with extensive experience in consumer insights and media intelligence, currently working at Isentia in Shanghai, China. She has a strong background in data analytics, crisis monitoring, and customer service management, and holds a Bachelor of Science in E-commerce from East China Jiaotong University.
Work at Isentia
Lyra Yang has been employed at Isentia since 2013. Initially serving as a Senior Account Executive for two years, she transitioned to the role of Customer Service Manager in 2015. In her current position, she has accumulated nine years of experience in Shanghai City, China. Her responsibilities include overseeing customer service operations and ensuring client satisfaction.
Previous Experience in Customer Service
Before joining Isentia, Lyra Yang worked at Wisers Information Ltd. as a Presales Servicing Executive from 2011 to 2013. This role contributed to her foundational skills in customer service and client relations. Her experience at Wisers helped shape her expertise in managing customer expectations and delivering effective service solutions.
Education and Expertise
Lyra Yang earned a Bachelor of Science degree in E-commerce from East China Jiaotong University, where she studied from 2009 to 2011. Her academic background supports her specialization in consumer insights and media intelligence, with a focus on data analytics and market trends. This education has been integral to her professional development in customer service management.
Crisis Monitoring and Strategic Insights
Lyra Yang possesses expertise in crisis monitoring, which involves providing strategic insights for managing potential business disruptions. Her skills in this area are complemented by her strong background in data-driven decision-making processes, allowing her to effectively navigate challenges in customer service management.