Paul Dang
About Paul Dang
Paul Dang is a seasoned SOE Engineer and Leader at Isentia, where he has worked since 2017. He holds a Master's degree in Information Technology from Deakin University and a Bachelor's degree in Mass Communication from Macquarie University.
Work at Isentia
Paul Dang has been employed at Isentia since 2017, where he serves as an SOE Engineer and SOE Leader. In this dual role, he focuses on driving service improvement and enhancing customer satisfaction. His responsibilities include engaging proactively with colleagues to ensure effective service delivery. Paul is committed to fostering a culture of continuous service excellence within the organization.
Education and Expertise
Paul Dang holds a Master's degree in Information Technology from Deakin University, which he completed between 2018 and 2020. He also earned a Bachelor's degree in Mass Communication/Media Studies from Macquarie University. His educational background provides him with a strong foundation in both technical and communication skills, which he applies in his current role.
Background
Before joining Isentia, Paul worked at Appen as a Global Service Manager from 2015 to 2017 in Sydney, Australia. His earlier experience includes a decade-long tenure at Foxtel, where he served as a Technical Support Executive from 2004 to 2014. This diverse background in service management and technical support has equipped him with valuable skills in customer engagement and issue resolution.
Achievements
Throughout his career, Paul Dang has demonstrated a commitment to customer satisfaction and service excellence. He actively applies sound judgment to resolve issues and empathizes with customers, consistently striving to exceed their expectations. His proactive approach and leadership in service improvement initiatives contribute to the overall success of his teams.