Vishnu J Ram
About Vishnu J Ram
Vishnu J Ram serves as the Service Desk Team Lead at Isentia in Kuala Lumpur, Malaysia, where he has worked since 2017. He holds a Bachelor's degree in Bioinformatics from Universiti Malaya and possesses certifications in ITIL V3 Foundation, Windows Server 2012, and COMPTIA A+.
Work at Isentia
Vishnu J Ram has served as the Service Desk Team Lead at Isentia since 2017. In this role, he oversees service desk operations and ensures effective IT support for users. His tenure at Isentia has lasted for seven years, during which he has developed a comprehensive understanding of service management processes and team leadership. His responsibilities include managing service requests, incidents, and ensuring high levels of customer satisfaction.
Education and Expertise
Vishnu J Ram holds a Bachelor of Science (B.Sc.) degree in Bioinformatics from Universiti Malaya, where he studied from 2005 to 2008. He possesses several professional certifications, including ITIL V3 Foundation, Windows Server 2012, and COMPTIA A+. His educational background and certifications provide him with a solid foundation in IT service management and technical support.
Professional Background
Vishnu J Ram has a diverse professional background in IT, having worked in various roles across multiple organizations. He began his career at Hewlett-Packard as an IT Technical Consultant from 2008 to 2011. He then served as an IT Security Administrator at RHB Bank from 2011 to 2012. Following this, he worked as a Site IT Engineer at Alstom Power from 2013 to 2016 before joining Isentia.
Technical Skills and Tools
Vishnu J Ram has extensive experience with various IT tools and platforms, including BCM Remedy Tool, HP OpenView, ITSM7, Smart IT, JIRA, ServiceNow, and PRTG monitoring. His technical skills also encompass UNIX server administration and password management. He has demonstrated proficiency in managing IT environments and implementing solutions that enhance operational efficiency.
Project Involvement and Achievements
Vishnu J Ram has been involved in several significant projects throughout his career. He participated in network configuration for the Coal Handling Plant Control Room and contributed to fiber optic network expansion projects, including a 2000m single mode fiber optic expansion. He also assisted in a global project for Windows 7 migration, showcasing his ability to handle complex IT initiatives.