Andrea Kelleher, PhD, Gphr, Shrm Scp
About Andrea Kelleher, PhD, Gphr, Shrm Scp
Andrea Kelleher, PhD, Gphr, Shrm Scp, is a Strategic Customer Success Manager at isolved, where she has worked since 2020. With a diverse background in human resources and business management, she has held various leadership roles, including Director of Client Success at PeopleStrategy and Department Chair at Mount Washington College.
Current Role at isolved
Andrea Kelleher serves as a Strategic Customer Success Manager at isolved, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of solutions. Her responsibilities include developing strategies to improve client engagement and retention, leveraging her extensive background in human resources and customer success.
Previous Experience in Client Success
Before joining isolved, Kelleher worked at PeopleStrategy as the Director of Client Success from 2016 to 2019. In this role, she was responsible for overseeing client relationships and ensuring that clients achieved their desired outcomes with the company's services. Her previous experience includes a position at TMP Worldwide as a Consultant from 1997 to 1998.
Academic Background and Specializations
Andrea Kelleher has an extensive academic background. She earned a Bachelor's degree in Business Administration and Management from Merrimack College. She holds multiple master's degrees, including a Master of Science in International Business (MSIB) and a Master of Science in Organizational Leadership (MSOL) from Southern New Hampshire University. Additionally, she achieved a PhD in Business Management with a specialization in Human Resources from Capella University.
Leadership and Teaching Experience
Kelleher has held significant leadership roles in academia, including serving as the Department Chair for Business at Mount Washington College from 2008 to 2015. In this capacity, she was responsible for curriculum development and faculty management, contributing to the educational growth of students in Manchester, NH.
Approach to Problem-Solving and Team Dynamics
Andrea Kelleher is known for her unique approach to problem-solving, which she describes as creating a more creative mouse trap. She enjoys tackling complex 'people puzzles' that require innovative thinking. Kelleher advocates for finding synchronicity in chaos to enhance organizational effectiveness and emphasizes the importance of teamwork and flawless execution.