April Lieby
About April Lieby
April Lieby is an Information Technology Operations Engineer with over 16 years of experience at iSolved HCM, where she currently serves as IT Service Desk Manager and has developed procedures to improve customer satisfaction. She has a background in pharmacy technology and is pursuing IT Management studies at Kaplan University.
Work at iSolved HCM
April Lieby has been with iSolved HCM since 2004, holding the position of IT Service Desk Manager for 20 years. In this role, she has managed a help desk team that provides services to over 1,500 employees. In 2021, she transitioned to the role of Information Technology Operations Engineer. Throughout her tenure, she has created procedures for problem resolution, which have contributed to enhanced customer satisfaction. Additionally, she has served as a phone system administrator, further expanding her responsibilities within the organization.
Education and Expertise
April Lieby studied at Kaplan University, where she achieved a degree in IT Management in 2015. She also attended Kellogg Community College, furthering her education in the field. With over 16 years of experience at iSolved, she has developed significant expertise in IT operations, particularly in managing help desk services and VOIP technologies.
Background in Pharmacy Technology
Prior to her career in information technology, April Lieby worked as a Pharmacy Technician at WalMart Pharmacy from 1998 to 2004 and at Fairfield Pharmacy from 2002 to 2003. These roles provided her with foundational skills in customer service and operational support in a healthcare setting, which she later applied in her IT career.
Skills in IT Operations
April Lieby possesses specialized skills in VOIP services, which are integral to her role as an Information Technology Operations Engineer. Her extensive experience in IT operations and help desk management has equipped her with the ability to effectively resolve technical issues and improve service delivery within her organization.