Becky Morse
About Becky Morse
Becky Morse serves as the Manager of Customer Support at isolved, where she applies her expertise in risk management and business analysis to enhance customer support operations. With a Bachelor of Science in Leadership and Organizational Studies from the University of Southern Maine, she has a strong background in operations management and talent development.
Work at isolved
Becky Morse serves as the Manager of Customer Support at isolved, a role she has held since 2022. In this position, she focuses on enhancing customer support operations through her expertise in risk management and business analysis. Her responsibilities include overseeing customer interactions and ensuring high levels of client satisfaction and retention. By leveraging her strong business acumen, she aids in strategic decision-making that contributes to the overall effectiveness of the customer support team.
Education and Expertise
Becky Morse earned a Bachelor of Science degree in Leadership and Organizational Studies from the University of Southern Maine. Her educational background provides a foundation for her expertise in risk management and business analysis. These skills are essential for improving customer support operations and developing effective strategies that enhance service delivery.
Background
Prior to her current role at isolved, Becky Morse held several positions at BenefitMall, including Director of Operations from 2019 to 2021, Operations Manager focusing on Team Development and Leadership from 2015 to 2019, and Operations Manager for Site Integration and Consolidation from 2005 to 2015. She also worked at Paychex as an Operations Supervisor from 1998 to 2005. Her extensive experience in operations management spans over two decades and includes significant roles in various locations, including Phoenix, Arizona, and Freeport, Maine.
Achievements
Becky Morse has demonstrated a strong capability in process development and implementation, which has led to improved efficiency within customer service teams. She specializes in talent leadership and development, focusing on fostering growth and engagement among her team members. Her commitment to client satisfaction and retention has been a key factor in building long-term customer relationships and loyalty throughout her career.