Ben Szilagy
About Ben Szilagy
Ben Szilagy is a Strategic Customer Success Manager at isolved, with a strong background in the HCM software industry and extensive experience in customer success roles. He holds a Bachelor's degree in Marketing and various aviation certifications, enhancing his diverse skill set in sales and customer relationship management.
Current Role at isolved
Ben Szilagy serves as a Strategic Customer Success Manager at isolved, a position he has held since 2021. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction. His responsibilities include managing customer success initiatives and leveraging his background in the HCM software industry to drive results. He operates from Parrish, Florida, where he applies his expertise to support clients effectively.
Previous Experience at PrismHR
Prior to his current role, Ben Szilagy worked at PrismHR in various customer success positions. He began as a Customer Success Manager from 2018 to 2020, where he contributed to client engagement strategies. He then advanced to Senior Customer Success Manager from 2020 to 2021, further developing his skills in customer relationship management. His tenure at PrismHR took place in the Sarasota, Florida area.
Background in HCM Software Industry
Ben Szilagy has a strong background in the HCM software industry, which informs his current work in customer success. His experience includes roles at Paychex as a Senior HCM Consultant from 2015 to 2018 and at ADP as a Major Markets Account Executive in 2015. This extensive experience has equipped him with valuable insights into customer needs and market dynamics.
Education and Certifications
Ben Szilagy holds a Bachelor of Business Administration in Marketing from Slippery Rock University of Pennsylvania, completed between 2012 and 2014. He further enhanced his qualifications with a Project Management Certification from Simplilearn in 2016. Additionally, he studied aviation at The Pilot Place, achieving a Commercial Pilot Certificate in 2022 and an Instrument Rating Certificate. He also earned a Private Pilot Certificate from Cirrus Aviation in 2020.
Skills in Customer Relationship Management
Ben Szilagy possesses a unique combination of skills in sales and customer relationship management. His expertise in team building and market research complements his strategic approach to customer success. These skills are crucial for managing complex initiatives and fostering strong client relationships in his current role at isolved.