Erin Nelson
About Erin Nelson
Erin Nelson is a Customer Success Manager with a diverse background in client support and account management. She has worked for various companies including ADP, Yelp, and Clarks, and holds a Bachelor of Science in Business Management from Grand Canyon University.
Current Role at isolved
Erin Nelson serves as a Customer Success Manager at isolved, a position she has held since 2023. In this role, she focuses on enhancing client satisfaction and ensuring that customers effectively utilize the company's services. Her responsibilities include managing client relationships, addressing customer inquiries, and providing support to optimize user experience.
Previous Experience at ADP
Erin Nelson has extensive experience at ADP, where she worked in various roles from 2021 to 2023. She began as a Client Support Consultant for four months in Tempe, Arizona, before transitioning to an Implementation Specialist-Traditional Elite for two years. Additionally, she served as an Implementation Acquisitions specialist for three months. Her time at ADP equipped her with skills in client support and implementation processes.
Career Background in Sales and Support
Before her tenure at ADP, Erin held positions in sales and customer support. She worked as an Account Executive at Yelp for ten months in 2020, where she focused on client acquisition and account management. Prior to that, she was a Sales Associate at Clarks for two years, gaining experience in customer service and retail operations. Erin also worked as a Caregiver at Busy Bees Babysitting from 2017 to 2020, which further developed her interpersonal skills.
Educational Background
Erin Nelson studied at Grand Canyon University, where she earned a Bachelor of Science in Business Management from 2016 to 2019. This educational background provided her with foundational knowledge in business principles, management strategies, and organizational behavior, which she applies in her professional roles.
Experience in Member Services
Erin has a background in member services, having worked at Life Time Inc. from 2014 to 2017. She started as a Member Services Team Member for two years in Parker, Colorado, and later advanced to the role of Member Services Supervisor in Goodyear, Arizona, for eleven months. This experience allowed her to develop skills in customer engagement and team leadership.