Jordan Epps
About Jordan Epps
Jordan Epps is an Information Technology Service Desk Technician currently employed at isolved in Charlotte, North Carolina. He has a diverse background in sales and technical roles, having worked for various companies in the telecommunications and technology sectors since 2012.
Current Role at isolved
Jordan Epps serves as an Information Technology Service Desk Technician at isolved, a position he has held since 2023. Based in Charlotte, North Carolina, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His role involves troubleshooting issues, managing service requests, and maintaining communication with users to enhance their experience with technology.
Previous Experience in Technology and Sales
Prior to joining isolved, Jordan Epps accumulated extensive experience in technology and sales. He worked at Assurant as a Lead Service Technician from 2021 to 2022. Before that, he served as a Technician at CPR Cell Phone Repair in Matthews, North Carolina, from 2020 to 2021. His earlier roles included positions at SmartPhone Medic, where he was a Location Manager and Technician, and various sales roles at Maycom Communications and Arjay Wireless.
Education and Training in Full Stack Engineering
Jordan Epps pursued education in Full Stack Engineering at Thinkful, completing the program from 2018 to 2019. This training provided him with a solid foundation in both front-end and back-end development, equipping him with the skills necessary to address complex technical challenges in his career.
Career Progression in Telecommunications
Jordan Epps has a diverse background in telecommunications, having held multiple positions at Maycom Communications. He worked as a Sales Specialist, Store Manager, and Technical Consultant between 2013 and 2016. His experience in these roles contributed to his understanding of customer needs and technical solutions within the telecommunications sector.