Karen Shoemaker, Cpp
About Karen Shoemaker, Cpp
Karen Shoemaker is a University Manager at isolved, where she has worked since 2020. With a background in payroll and training, she develops training materials and conducts sessions for both internal staff and clients.
Work at isolved
Karen Shoemaker has held multiple roles at isolved since 2006. She began her career as a Payroll Clerk, where she worked for four years. She then advanced to the role of Payroll Implementation Specialist from 2010 to 2013, followed by a position as Project Manager / Team Lead from 2013 to 2015. Karen transitioned to the Payroll/HCM Implementation Team Manager role from 2015 to 2017, before becoming the Training & Development Manager until 2020. Currently, she serves as the University Manager, a position she has held since 2020.
Training and Development Initiatives
In her role as Training & Development Manager and now as University Manager, Karen Shoemaker develops and delivers training sessions for internal employees. She collaborates with managers and staff to ensure accurate information is communicated. Karen facilitates monthly training sessions via webinars for new hires in the Payroll Customer Support Representative role, ensuring they receive the necessary training materials and support.
Content Creation and Training Materials
Karen creates articles and quick help videos using Camtasia for isolved University. She collaborates with her team to develop regularly scheduled webinar trainings for clients, focusing on software areas such as payroll, time, benefits, and HR functions. This initiative aims to enhance user understanding and proficiency in utilizing the software effectively.
Education and Expertise
Karen Shoemaker studied at the State College of Florida-Manatee-Sarasota, where she achieved a 4.0 GPA. Her educational background supports her expertise in training and development within the payroll and human capital management sectors.