Kathleen Mc Causland
About Kathleen Mc Causland
Kathleen Mc Causland serves as a Strategic Customer Success Manager at isolved, where she has worked since 2022. With extensive experience in customer success and account management across various companies, she advocates for clients and helps them navigate business transformations.
Work at isolved
Kathleen Mc Causland has been serving as a Strategic Customer Success Manager at isolved since 2022. In this role, she acts as a client advocate, ensuring that key decision makers recognize the value of isolved's Human Capital Management (HCM) solutions. She engages with customers, partners, and internal resources to meet annual objectives, demonstrating a commitment to customer satisfaction and success.
Previous Experience in Customer Success
Prior to her current position, Kathleen worked at UKG (Ultimate Kronos Group) as a Lead Account Manager for 10 months in 2021. She also held the role of Executive Relationship Manager at UKG from 2020 to 2021. Her experience includes a significant tenure at Ultimate Software as an Executive Relationship Manager from 2016 to 2020, and as a Senior Account Manager at SterlingBackcheck from 2013 to 2015, where she focused on healthcare and financial services.
Education and Expertise
Kathleen Mc Causland studied at Cleveland State University, where she earned a Train the Trainer Certificate. She also holds a Bachelor of Science degree in Business Management and Psychology from Fairfield University. Her educational background supports her expertise in customer engagement and training program design, particularly for sales personnel.
Career Background in Human Resources and Payroll
Kathleen's career in the Human Resources and Payroll sector spans several companies and roles. She began her career at Ceridian, where she worked for a decade as an Account Executive in Human Resources & Payroll. She later served as a National Senior Sales Training Consultant at Ceridian from 2005 to 2007, further enhancing her skills in sales training and client relations.
Client Engagement and Business Transformation
In her roles, Kathleen has demonstrated a proactive approach to helping clients achieve their business objectives. She educates and guides clients through business transformation and changes in the HCM marketplace. Her passion for engaging various stakeholders contributes to her effectiveness in driving customer success and satisfaction.