Kelly Terris
About Kelly Terris
Kelly Terris serves as the Midwest Phone/Fax Manager at isolved, a position held since 2020. With a background in customer support and management roles at isolved spanning several years, Terris has developed extensive experience in the field.
Current Role at isolved
Kelly Terris currently serves as the Midwest Phone/Fax Manager at isolved. She has held this position since 2020, contributing to the company's operations for four years. In this role, she manages phone and fax communications, ensuring efficient service delivery within the Midwest region.
Previous Positions at isolved
Kelly Terris has held multiple roles at isolved prior to her current position. She worked as a Customer Support Representative from 2014 to 2016, followed by a role as Partner Support Representative from 2016 to 2017. She advanced to HCM Tier 3 Support Representative for five months in 2017, then served as HCM Team Lead from 2017 to 2019. Additionally, she was the HCM Customer Support Manager from 2018 to 2019 and held the position of Strategic Customer Support Manager for both the Midwest and Northeast regions in 2019 to 2020.
Education Background
Kelly Terris completed her secondary education at Coldwater High School. She furthered her education at Kellogg Community College, where she gained foundational knowledge and skills that have supported her career in customer support and management.
Work Experience Prior to isolved
Before joining isolved, Kelly Terris worked at Advance America as a Manager from 2007 to 2011. This role provided her with valuable management experience that contributed to her subsequent positions in customer support and strategic management at isolved.