Liz Shooman
About Liz Shooman
Liz Shooman is a Customer Success Manager at isolved, where she has worked since 2017. She has a background in systems engineering and experience in project management and customer training.
Work at isolved
Currently, Liz Shooman serves as a Customer Success Manager at isolved, a position she has held since 2017. In this role, she is responsible for creating and managing project plans that include deliverables and milestones to support customer launch dates. She monitors the implementation process for potential issues and drives issue resolution through proper escalation. Additionally, she delivers system training to prepare customers for post-implementation self-sufficiency. Liz has contributed to the evolution and improvement of the implementation process by providing feedback and sharing ideas.
Previous Experience at FSIoffice
Before joining isolved, Liz Shooman worked as a Sales Analyst at FSIoffice from 2014 to 2016. During her time in the Charlotte, North Carolina Area, she focused on analyzing sales data and contributing to the overall sales strategy of the organization. Her experience in this role helped her develop skills that are applicable to her current position in customer success.
Previous Experience at Battelle
Liz Shooman began her career as a Business Analyst at Battelle, where she worked from 1997 to 2000 in Crystal City, VA. In this role, she was involved in analyzing business processes and supporting various projects. This foundational experience in business analysis provided her with the skills necessary for her future roles in sales and customer success.
Education and Expertise
Liz Shooman studied at the Georgia Institute of Technology, where she earned a Bachelor of Engineering (BE) degree in Systems Engineering. This educational background has equipped her with the technical knowledge and analytical skills essential for her roles in business analysis and customer success management.