Mac Cramer
About Mac Cramer
Mac Cramer serves as a Customer Success Manager at isolved in Charlotte, North Carolina, where he has worked since 2021. He has a diverse background in sales and accounts payable, with previous roles at AvidXchange, Summit Retail Solutions, and Red Ventures.
Work at isolved
Mac Cramer has been employed at isolved since 2021, serving as both a Customer Success Manager and Relationship Manager. In these roles, he focuses on enhancing customer satisfaction and managing client relationships. His tenure at isolved spans three years, during which he has developed skills in customer engagement and support.
Previous Experience in Customer Service and Sales
Prior to his current roles at isolved, Mac Cramer held several positions that contributed to his expertise in customer service and sales. He worked as an Account Manager at isolved from 2020 to 2021 and as an Inside Sales Executive from 2019 to 2020. His experience also includes a role as an Accounts Payable Specialist at AvidXchange, Inc. from 2016 to 2017, and as a Senior Sales Agent at Summit Retail Solutions Inc. from 2017 to 2018.
Education and Expertise
Mac Cramer studied at King's College, where he earned an Associate's degree in Network Management from 2008 to 2009. His educational background supports his technical skills and understanding of network systems. Additionally, he possesses expertise in de-escalation techniques and customer satisfaction strategies, which are essential in his current role.
Background in Sales and Accounts Payable
Mac Cramer's professional background includes significant experience in sales and accounts payable. He worked as a Master Sales Agent at Red Ventures from 2011 to 2016, where he honed his sales skills over five years. His background in accounts payable enhances his financial transaction management skills, providing a comprehensive understanding of customer financial interactions.