Matthew Mc Gee (He/Him)
About Matthew Mc Gee (He/Him)
Matthew McGee is a Customer Success professional with extensive experience in client relations and support. He has worked in various roles across multiple companies, including Evolve Vacation Rental and isolved, and has a background in the United States Air Force.
Work at isolved
Matthew Mc Gee has been working at isolved since 2023 in the role of Customer Success. His responsibilities include collaborating with customers and internal teams to ensure a smooth customer experience following implementation and onboarding. He focuses on driving customer satisfaction, product adoption, retention, and renewal, leveraging his extensive experience in customer success to enhance client relationships.
Previous Experience
Prior to joining isolved, Matthew held several roles in customer success and operations. He worked at Evolve Vacation Rental as Team Lead-Resolutions from 2018 to 2020, where he managed customer inquiries and resolutions. He also served as a Customer Success Manager at AgentSync for five months in 2022 and worked at SonderMind in Credentialing Operations for five months in 2021. His experience includes a two-year tenure at Safeco Insurance as Lead/Bodily Injury Claims Resolution Specialist II and four years at Progressive Insurance as Claims Generalist.
Military Background
Matthew served in the United States Air Force as a Communications Systems Journeyman from 1997 to 2002. This role involved on-site responsibilities in the San Antonio, Texas area, where he gained valuable skills in communication systems and teamwork.
Education and Expertise
Matthew studied at the University of Colorado Boulder, where he earned a Bachelor of Arts (B.A.) in Environmental Studies from 2002 to 2005. His educational background complements his professional experience, providing him with a strong foundation in understanding client goals and pain points, which aids in effective communication with internal teams.
Skills and Strengths
Matthew has a proven track record of managing a portfolio of Mid-Market clients in the SaaS industry. He is known for exceeding client expectations and building trusted relationships. His adaptability and curiosity enable him to thrive in solving customer challenges and delivering value.