Michael Lansing
About Michael Lansing
Michael Lansing serves as the Senior Director of Customer Support at isolved, where he has worked since 2020. He holds a Bachelor's degree in English from the University of Iowa and has developed key operational functions while focusing on client experience and process improvement.
Work at isolved
Michael Lansing has been serving as the Senior Director of Customer Support at isolved since 2020. In this role, he focuses on enhancing client experience and ensuring the delivery of high-quality customer service. His responsibilities include overseeing customer support operations and implementing strategies for continual process improvement. Lansing's entrepreneurial approach has allowed him to innovate and break new ground within the organization.
Education and Expertise
Michael Lansing studied at the University of Iowa, where he earned a Bachelor's degree in English from 2008 to 2012. His educational background provides a strong foundation for effective communication and client interaction. Additionally, he holds certifications in Certified Payroll Professional (CPP) and Certified Associate in Project Management (CAPM), reflecting his commitment to ongoing professional development and expertise in project management.
Background
Before joining isolved, Michael Lansing developed a project management function that enhanced operational efficiency within his previous organization. His experience includes leading the company's response to the Affordable Care Act, which required adaptability and strategic planning. This background has equipped him with the skills necessary to navigate complex regulatory environments and improve organizational processes.
Achievements
Michael Lansing has made significant contributions to isolved, particularly in the area of customer support. His leadership in enhancing client experience and implementing process improvements has been a key focus of his role. By developing a project management function and responding effectively to regulatory changes, he has demonstrated a capacity for strategic planning and operational excellence.