Monica Ellis
About Monica Ellis
Monica Ellis is a Strategic Benefits Specialist at isolved, where she has worked since 2017. With a background in human resources and client training, she specializes in enhancing operational efficiency for clients in the Charlotte, North Carolina area.
Work at isolved
Monica Ellis has been serving as a Strategic Benefits Specialist at isolved since 2017. In this role, she focuses on enhancing operational efficiency by training clients on the use of online systems for various HR functions. Her responsibilities include coordinating with multiple departments and third parties to ensure the seamless integration and functionality of electronic systems. With over seven years of experience in this position, she has developed expertise in benefits management and client relations.
Previous Employment Experience
Before joining isolved, Monica Ellis worked at Wells Fargo as a Human Resources Specialist 4 from 2016 to 2017. Prior to that, she spent two years at Aon Hewitt as a Benefits Specialist from 2014 to 2016. Her earlier roles include customer service positions at Enterprise Holdings and Magellan Health, where she gained valuable experience in client interactions and support. Additionally, she served in the US Army as a Supply Technician and Unit Supply Specialist, contributing to her diverse professional background.
Education and Expertise
Monica Ellis studied at the University of Phoenix, where she earned a degree in Business Administration and Management from 2009 to 2013. Her educational background has provided her with a solid foundation in business principles and management practices. She also completed her high school education at West Charlotte High from 1998 to 2002. This combination of education and practical experience has positioned her as a subject matter expert in benefits, allowing her to provide specialized knowledge and guidance to clients.
Client Management and Support Skills
In her current role, Monica Ellis manages escalated client issues, ensuring timely and effective resolutions to maintain client satisfaction. Her ability to coordinate with various departments and third parties enhances her effectiveness in addressing client needs. She is dedicated to providing high-quality support and training, which contributes to improved operational efficiency for her clients.