Sarah Ufen
About Sarah Ufen
Sarah Ufen serves as the Director of Customer Success at isolved, where she has worked since 2021. With a background in human resources and project management, she has held various roles at isolved and other organizations, focusing on labor relations, HR processes, and employee communication.
Current Role as Director Customer Success
Sarah Ufen serves as the Director of Customer Success at isolved, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize isolved's services. Her leadership aims to foster strong relationships with customers and drive the overall success of the company’s customer engagement strategies.
Previous Experience at isolved
Prior to her current role, Sarah Ufen held multiple positions at isolved, showcasing her versatility within the organization. She worked as a Strategic Relationship Manager for nine months in 2020, an Implementation Manager for two months in the same year, and spent five years as an HCM Implementation Project Manager from 2015 to 2020. Her extensive experience at isolved has contributed to her expertise in customer success and HR technology.
Professional Background in Human Resources
Sarah Ufen has a diverse background in human resources, having worked in various capacities across multiple organizations. She served as an HR Generalist at Medcath, Inc. and held leadership roles such as Vice President of Human Resources at AAA Carolinas. Her experience includes managing HR processes during mergers and acquisitions, as well as developing communication campaigns for HR policies.
Educational Background
Sarah Ufen studied at Columbia College in South Carolina, where she earned a Bachelor of Arts degree in Public Affairs. Her educational background has provided her with a solid foundation in public policy and organizational management, which supports her professional roles in human resources and customer success.
Expertise in Labor Relations and Employment Law
Sarah Ufen possesses extensive experience in labor relations, focusing on negotiating and managing relationships between management and employees. She has a strong understanding of multi-state employment law, which involves navigating HR regulations across different states. Her expertise also includes designing and administering competitive benefit plans that comply with regulatory standards.