Stefanie B.
About Stefanie B.
Stefanie B. is a Workforce Management Analyst with extensive experience in workforce analysis and management. She has worked at iSolved HCM since 2016 and previously at C3/CustomerContactChannels, Inc., and is currently pursuing a Bachelor of Business Administration at Brigham Young University - Idaho.
Work at iSolved HCM
Stefanie B. has been employed at iSolved HCM as a Workforce Management Analyst since 2016. In this role, she focuses on optimizing workforce strategies and improving operational efficiency. Her responsibilities include analyzing workforce data, forecasting staffing needs, and implementing best practices to enhance productivity. She has contributed to the development of procedures that have successfully reduced agent misconduct and absenteeism, demonstrating her commitment to fostering a positive work environment.
Previous Experience at C3/CustomerContactChannels, Inc.
Prior to her current role, Stefanie B. worked at C3/CustomerContactChannels, Inc. as a Workforce Analyst from 2013 to 2016 in Salt Lake City, Utah. During her three years there, she gained valuable experience in workforce management, focusing on data analysis and operational efficiency. Her tenure at C3 provided her with a solid foundation in workforce analytics, which she has continued to build upon in her current position.
Education and Expertise
Stefanie B. is pursuing a Bachelor of Business Administration (BBA) in Business Administration and Management at Brigham Young University - Idaho, which she has been studying since 2021. She previously studied at the College of Southern Idaho, where she focused on Computer Systems Analysis from 2015 to 2017. Additionally, she completed a BBA in Business, Management, Marketing, and Related Support Services at BYU-Pathway Worldwide from 2019 to 2021. Her educational background equips her with a diverse skill set applicable to workforce management.
Professional Contributions
In her professional roles, Stefanie B. has implemented cross-departmental processes aimed at enhancing team development skills. She has been recognized for her ability to perform effectively in high-stress environments, showcasing her resilience and adaptability. Her contributions to workforce management have focused on improving team dynamics and operational processes, which are essential for achieving organizational goals.