Stephanie Cantrell, MBA
About Stephanie Cantrell, MBA
Stephanie Cantrell, MBA, serves as a Customer Support Supervisor at isolved, where she has worked since 2021. With a background in payroll processing and customer care, she has held various roles across multiple organizations, contributing to staff development and operational improvements.
Current Role at isolved
Stephanie Cantrell serves as the Customer Support Supervisor at isolved, a position she has held since 2021. In this role, she focuses on improving staff understanding of their duties and fostering relationships with both internal and external customers. She is responsible for monitoring and coaching customer support staff to enhance their skills and track their progress against performance plans. Additionally, she provides ongoing education and training for isolved benefits services to improve team performance and ensure compliance.
Previous Experience at isolved
Prior to her current role, Stephanie worked at isolved as a Customer Support Team Lead from 2020 to 2021. She also held the position of Customer Care Specialist from 2019 to 2020. During her time at isolved, she contributed to the design, testing, and implementation of new hire procedures and policies, aimed at ensuring the immediate success of new employees.
Education and Expertise
Stephanie Cantrell earned her Master of Business Administration (MBA) in Human Resource Management from Capella University, completing her studies from 2017 to 2019. She also holds a Bachelor of Science (BS) in Business Administration from Texas A&M University-Commerce, which she obtained between 2005 and 2013. Her educational background provides her with a solid foundation in human resources and business management.
Professional Background
Stephanie has a diverse professional background, having worked in various roles across multiple organizations. She served as a Payroll Processor/Procurement at United Aviation Accessories from 2011 to 2012 and as a Payroll Processor at Resourcing Edge from 2012 to 2013. Additionally, she held positions such as Payroll Benefits Administrator at Salem Lutheran Church of Rosehill and Finance/HR Director at YMCA of Greenville & Hunt County. Her experience spans customer service, payroll processing, and benefits administration.
Early Career Experience
Stephanie's early career includes roles such as Receptionist/Internet Sales Consultant at Greenville Chrysler Dodge Jeep Ram from 2005 to 2007 and Accounting/Inventory Associate at Kelly Services in 2011. These positions helped her develop foundational skills in customer service and administrative support, contributing to her overall professional development.