Jessica Butler
About Jessica Butler
Jessica Butler serves as the HR Director and Customer Support at Issio Solutions, Inc., where she has worked since 2021. With a background that includes roles at the FBI and various customer service positions, she holds a Master of Arts in Psychology and a Bachelor of Science in Criminal Justice.
Current Role at Issio Solutions
Jessica Butler serves as the HR Director and Customer Support at Issio Solutions, Inc. since 2021. In this role, she manages Salesforce account entries and communications, ensuring accurate data entry and timely communication regarding new product features. She is responsible for company invoicing, collaborating with contractors to determine charges, and following up on unpaid invoices. Additionally, she coordinates marketing opportunities by planning and scheduling appearances and travel accommodations.
Previous Experience at the FBI
Jessica Butler has extensive experience with the Federal Bureau of Investigation (FBI), where she held multiple positions from 2008 to 2021. Her roles included Operational Support Technician, Administrative Specialist, ASAC Secretary, and Applicant Recruiter/Coordinator. She worked in various locations, including Oakland, Roseville, and San Francisco, California. Her responsibilities included administrative support, recruitment coordination, and operational assistance.
Experience in Mental Health and Counseling
Jessica Butler worked in the mental health field as a Mental Health Specialist II at Wellness Together School Mental Health from 2018 to 2020. She also served as a Counselor at the same organization from 2021 to 2022. In these roles, she contributed to supporting students' mental health needs and developing tailored solutions for their challenges.
Educational Background in Psychology and Criminal Justice
Jessica Butler holds a Master of Arts in Psychology with an emphasis in Family and Marriage Therapy from California Southern University. She also earned a Bachelor of Science in Criminal Justice with an emphasis in Forensic Psychology from Purdue University Global. Her educational background equips her with a strong understanding of psychological principles and criminal justice systems.
Early Career in Customer Service and Retail
Jessica Butler began her career in customer service and retail, working as a Sales Associate at Old Navy and as a Front End/Customer Service Lead at Bed Bath & Beyond. She also held a position as Team Lead at Jamba. These roles provided her with foundational skills in customer interaction and team management.