Duncan White
About Duncan White
Duncan White is a Customer Success Associate at Issuu, where he collaborates with various teams to enhance the customer journey and improve Help Center content. He has a background in IT support and customer service, with previous roles at Southwestern Law School, Dashlane, NationBuilder, and the University of North Carolina Asheville.
Work at Issuu
Duncan White has been employed at Issuu as a Customer Success Associate since 2021. In this role, he collaborates with Product, Engineering, and Marketing teams to share customer stories and experiences, which contributes to improving the overall customer journey. He is also responsible for maintaining and enhancing the Help Center content, ensuring that users have access to accurate and helpful resources. Additionally, he has implemented AI-powered technology at Issuu to enhance customer self-service capabilities.
Previous Experience
Before joining Issuu, Duncan White held several positions in customer support and IT. He worked as a User Support Specialist at Dashlane from 2018 to 2021, where he provided assistance to users in the Greater New York City Area. Prior to that, he served as a Customer Support Technician at NationBuilder for eight months in 2017-2018. Additionally, he worked as an IT Assistant at Southwestern Law School from 2016 to 2017, and as a Media Design Lab Assistant at the University of North Carolina at Asheville in 2014.
Education and Expertise
Duncan White earned a Bachelor of Arts (BA) degree in New Media and German from the University of North Carolina Asheville, where he studied from 2010 to 2014. His educational background provides him with a strong foundation in media design and communication, which supports his current role in customer success. His expertise includes customer support, content management, and the implementation of technology solutions to improve user experience.
Professional Skills
Duncan White possesses a range of professional skills relevant to customer success and support. His experience includes collaborating with cross-functional teams to enhance customer experiences and utilizing technology to improve self-service options. He has a strong understanding of content management, particularly in maintaining Help Center resources. His background in IT also contributes to his problem-solving abilities in customer support scenarios.