Ariel Arnoldi
About Ariel Arnoldi
Ariel Arnoldi is a Partner and User Support Specialist at ITHAKA, focusing on user assistance and information clarification. With a background in customer service and a degree in Psychology, they support a diverse range of users through various communication channels.
Current Role at ITHAKA
Ariel Arnoldi serves as a Partner and User Support Specialist at ITHAKA, a position held since 2020. In this role, Arnoldi focuses on addressing user pain points and clarifying unclear information. They utilize multiple communication channels, including phone, chat, and email, to assist a diverse range of users, such as history and genealogy enthusiasts, students, faculty, museum docents, and curators. Arnoldi embodies ITHAKA's core values of belonging, speed, evidence, teamwork, and trust in their daily work.
Previous Experience
Before joining ITHAKA, Ariel Arnoldi worked at Thetford Corporation in North America as an Administrative Assistant, Customer Service, and National Account Sales from 2011 to 2014. This role was based in Ann Arbor, MI, and lasted for three years. Prior to that, Arnoldi was employed as a Receptionist at Village Ford for six months in 2010 to 2011. These positions provided foundational experience in customer service and administrative support.
Education Background
Ariel Arnoldi studied at the University of Alaska Anchorage, where they earned a Bachelor of Arts degree in Psychology from 2004 to 2006. This two-year program contributed to their understanding of human behavior and communication, skills that are applicable in their current role at ITHAKA. Arnoldi also attended Howell High School, which provided the initial educational foundation.