Dale Hermann
About Dale Hermann
Dale Hermann is a Senior IT Services Engineer at ITHAKA, where he has worked since 2012. He leads project planning sessions and serves as a backup for the Manager of Information Technology Services, while also participating in on-call support and resolving complex technical issues.
Work at ITHAKA
Dale Hermann has been employed at ITHAKA as a Senior IT Services Engineer since 2012. In this role, he is responsible for leading bi-monthly Sprint planning sessions, which focus on resource allocation for project work. Hermann also participates in an on-call rotation for the Communication Specialist role, providing support during organizational incidents and after-hours. He serves as a backup for the Manager of Information Technology Services, overseeing budget approvals and staff schedules. Additionally, he acts as an escalation point for Technology Services Engineers, assisting in the resolution of complex software, hardware, and procedural issues.
Education and Expertise
Dale Hermann studied Information Systems at The University of Toledo, where he earned a Bachelor of Business Administration (BBA) from 1990 to 1995. He furthered his education at the American Management Association, enhancing his management and leadership skills. This educational background supports his expertise in IT services and project management, allowing him to effectively lead initiatives and improve service delivery within his current role.
Background
Before joining ITHAKA, Dale Hermann worked as an IT Consultant at The Wonderfactory from 2006 to 2008. His experience in this role contributed to his development in IT services and consulting. Since transitioning to ITHAKA, Hermann has accumulated over a decade of experience in IT services engineering, focusing on project management and service improvement.
Achievements
Dale Hermann has played a significant role in driving continuous and strategic direction related to project management and service improvement at ITHAKA. His leadership in Sprint planning sessions and participation in on-call rotations demonstrate his commitment to ensuring effective resource allocation and support during critical incidents. Hermann's ability to serve as an escalation point for Technology Services Engineers highlights his expertise in resolving complex technical issues.