Esther Fisher
About Esther Fisher
Esther Fisher is an Application Support Specialist at ITHAKA, where she has worked since 2016. With extensive experience in CRM systems and a background in various technical roles, she effectively coordinates activities related to CRM design, implementation, and maintenance.
Work at ITHAKA
Esther Fisher has been serving as an Application Support Specialist (CRM) at ITHAKA since 2016. In this role, she plans and coordinates activities related to CRM systems, collaborating with business units, technical teams, and vendors. Her focus includes the design, implementation, and maintenance of these systems. Esther provides extensive subject matter expertise in CRM and related business systems, ensuring that knowledge is effectively transferred through training sessions. She fully documents CRM systems, including architecture diagrams and troubleshooting procedures, and collaborates with various teams to ensure comprehensive support.
Previous Experience
Prior to her role at ITHAKA, Esther worked at SBLI USA Life Insurance Company, Inc. (now Prosperity Life Insurance Company) as an Applications Support Coordinator from 2006 to 2015. She also held the position of E-Commerce Technician at the same company from 2005 to 2006. Additionally, she gained experience as an Administrative Assistant at the Federal Reserve Bank of New York for a brief period in 1998-1999. These roles contributed to her extensive background in application support and systems coordination.
Education and Expertise
Esther Fisher's educational background includes studies at the Borough of Manhattan Community College, where she focused on Computer Programming from 1984 to 1986. She also attended City University of New York-Baruch College, pursuing a Bachelor's Degree in Computer Information Systems from 2000 to 2003. Her foundational education includes a High School Diploma from the High School of Fashion Industries, where she studied Illustration from 1978 to 1982. Esther has developed her expertise in CRM systems through self-guided education and continuous learning.
Skills and Contributions
Esther Fisher possesses strong analytical skills, enabling her to analyze complex business problems and propose cost-effective solutions with identified ROI metrics. She coordinates acceptance testing, quality assurance testing, and data migration efforts for CRM systems. Esther has improved her organizational skills through exploring business analytics and values open communication and support in her work environment. She actively engages in one-on-one and group training sessions to ensure effective knowledge transfer.
Professional Development
Esther values career development and is encouraged to explore new experiences within her field. She enjoys learning new concepts and challenging herself to grow professionally. Her commitment to continuous improvement and knowledge sharing contributes to her effectiveness as an Application Support Specialist.