Farraz Daudi
About Farraz Daudi
Farraz Daudi is a Senior Specialist in Partner and User Support at ITHAKA, where he focuses on enhancing customer understanding and improving operational processes. He has a background in education and library services, having previously worked as a teacher and information desk clerk in various institutions in Michigan.
Current Role at ITHAKA
Farraz Daudi currently serves as a Senior Specialist in Partner and User Support at ITHAKA, a position he has held since 2021. In this role, he focuses on building partnerships to enhance efficiencies and productivity by understanding customer needs. He collaborates with various teams within ITHAKA to improve information accessibility for individual users and institutional participants. His responsibilities include maintaining expert knowledge of ITHAKA's products and platforms and partnering with the Operational Excellence team to refine processes for new product launches.
Previous Experience in Education
Before joining ITHAKA, Farraz Daudi worked in the education sector. He was a Middle School Teacher at Crescent Academy International from 2013 to 2017 in Canton, Michigan, where he taught for four years. Prior to that, he served as a Sixth Grade Social Studies Teacher and Technology Teacher at Michigan Islamic Academy from 2012 to 2013 in Ann Arbor, Michigan. His teaching experience provided him with a strong foundation in educational practices and student engagement.
Library Experience
Farraz Daudi has a background in library services, having worked at Ann Arbor District Library in various capacities. He was an Information Desk Clerk from 2010 to 2012, where he assisted patrons with inquiries and information access. Additionally, he served as a Circulation Branch Clerk from 2008 to 2010, managing the circulation of library materials. This experience contributed to his skills in customer service and information management.
Educational Background
Farraz Daudi studied at Eastern Michigan University, where he pursued a Bachelor of Science (B.S.) degree in Social Studies Teacher Education and History Teacher Education. His academic journey spanned from 2001 to 2006, equipping him with the knowledge and skills necessary for his teaching and support roles in education and technology.
Career Progression at ITHAKA
Farraz Daudi's career at ITHAKA began in 2017 when he joined as a Specialist in Partner and User Support. He held this position for four years before advancing to his current role as Senior Specialist in 2021. Throughout his tenure at ITHAKA, he has focused on enhancing user support and collaboration across teams to improve service delivery and product understanding.