Jennifer Saville
About Jennifer Saville
Jennifer Saville is a Senior User Experience Researcher with over 15 years of experience in user experience research. She has worked at ITHAKA and Cascade Designs, among other companies, and specializes in both qualitative and quantitative research methods.
Current Role as Senior User Experience Researcher
Jennifer Saville currently serves as a Senior User Experience Researcher at ITHAKA, a position she has held since 2022. In this role, she focuses on enhancing user experience through comprehensive research methods. Her responsibilities include conducting qualitative and quantitative studies, collaborating with cross-functional teams, and utilizing various research tools to inform product development.
Previous Experience at ITHAKA
Prior to her current role, Jennifer worked at ITHAKA as a User Researcher from 2018 to 2022. During her four years in this position, she contributed to understanding user needs and improving the usability of products. Her experience at ITHAKA laid the groundwork for her advancement to the Senior User Experience Researcher role.
Background in Brand Management and Design
Jennifer has a diverse background in brand management and design. She worked at Cascade Designs in various roles, including Brand Marketing Manager and Associate Brand Manager, from 2004 to 2007. Additionally, she served as a Graphic Designer and gained experience at Patagonia, Inc. as a Catalog Designer. This combination of marketing and design experience informs her user experience research approach.
Educational Qualifications
Jennifer holds a Master of Science (M.S.) in Human Centered Design and Engineering from the University of Washington, where she studied from 2014 to 2017. She also earned a Bachelor's Degree in Graphic Communication from the College for Creative Studies. Furthermore, she has completed a Marketing Certificate and a Certificate in Human Centered Design, enhancing her expertise in user experience and marketing.
Research Expertise and Skills
Jennifer specializes in both qualitative and quantitative research methods, including lab studies, field studies, and user interviews. She is well-versed in agile methodology and has extensive experience in creating user stories, personas, wireframes, and experience maps. Her technical skills include proficiency in HTML and CSS, as well as design and prototyping tools such as Adobe Suite, Sketch/Omni, InVision, and Axure.