Kathy Patterson
About Kathy Patterson
Kathy Patterson is a Senior IT Services Engineer at ITHAKA, where she has worked since 2020. With over 15 years of experience in IT, she has held various roles, including Desktop Support Specialist and Lead Client Services Support at Sandoz, Inc.
Work at ITHAKA
Kathy Patterson has been employed at ITHAKA since 2013, initially serving as a Desktop Support Specialist for seven years before transitioning to her current role as Senior IT Services Engineer in 2020. In her current position, she has accumulated four years of experience. Throughout her tenure at ITHAKA, she has contributed to various IT service initiatives and has received numerous commendations from customers across different organizational levels, indicating her effectiveness in her roles.
Education and Expertise
Kathy Patterson earned a Bachelor of Science degree in Computer Science from The College of New Jersey. She possesses over 15 years of experience in IT, specifically supporting Agricultural and Pharmaceutical Research & Development. Her technical skills include proficiency in various software and systems, such as Remedy Call Tracking and Asset Management System, HEAT Call Tracking System, Adobe Acrobat, Lotus Notes, Outlook/Exchange, and Visio. Additionally, she holds an A+ certification in Hardware and Operating Systems.
Background
Before joining ITHAKA, Kathy Patterson worked at Sandoz, Inc., a division of Novartis, for nine years as Lead, Client Services Support from 2003 to 2012. She also has five years of experience as a Mobile Telecomm Manager. Her diverse background in IT support spans various industries, enhancing her capabilities in managing technical challenges and customer service.
Achievements
Throughout her career, Kathy Patterson has received numerous customer commendations, reflecting her commitment to service excellence. These commendations have come from individuals at all levels, from individual contributors to the CEO, highlighting her ability to meet and exceed customer expectations in her roles.