Mark De Pollo
About Mark De Pollo
Mark De Pollo serves as the Director of Technology Operations at ITHAKA, where he leads the Infrastructure Operations team to ensure continuous service uptime. With a background in product engineering and management at various technology companies, he has extensive experience in overseeing data centers and implementing agile methodologies.
Current Role at ITHAKA
Mark De Pollo serves as the Director of Technology Operations at ITHAKA, a position he has held since 2014. In this role, he leads the Infrastructure Operations team, ensuring 24x7 service uptime through the use of advanced hardware and technology. He is responsible for managing three bare-metal data centers and a significant cloud and CDN presence. His leadership focuses on business continuity and operational support for ITHAKA's external products and services.
Previous Experience in Technology Operations
Prior to his current role, Mark De Pollo worked at ITHAKA as the Manager of IT from 2012 to 2014. His extensive career includes positions at Internet Security Systems, Inc., where he held various roles such as Engineering Manager and Manager of Product Engineering. He also served as a Manager in Continuing Engineering and Escalations Management at IBM - Internet Security Systems from 2007 to 2010. His experience spans over a decade in technology operations and product engineering.
Education and Qualifications
Mark De Pollo earned a Bachelor of Science degree in Computer Information Science from the University of Michigan-Dearborn, where he studied from 1985 to 1990. He completed his high school education at Novi High School, obtaining his diploma in 1985. His educational background provides a strong foundation for his career in technology and operations management.
Leadership and Team Management
In his role at ITHAKA, Mark De Pollo oversees a diverse team that includes Linux/Unix, Windows, Exchange, Networking/Security, and SAN Storage Administrators. He has implemented agile techniques within the Infrastructure Operations team to improve project execution and enhance infrastructure performance. His leadership is focused on fostering a collaborative environment to support operational excellence.
Career Timeline and Progression
Mark De Pollo's career spans several key positions in technology and product management. He began his career at Internet Security Systems, Inc., where he worked in various roles from 2000 to 2007. After a brief tenure at Reliance Software Systems, he returned to Internet Security Systems before joining ITHAKA. His career reflects a steady progression through roles of increasing responsibility in technology operations and engineering.