Marlon Palha
About Marlon Palha
Marlon Palha serves as the Head of Business Systems at ITHAKA, where he has worked since 2017. His extensive experience includes roles in engineering, product management, and support across various organizations, contributing to significant improvements in business processes and team growth.
Current Role at ITHAKA
Marlon Palha serves as the Head of Business Systems at ITHAKA, a position he has held since 2017. In this role, he has been instrumental in building the Business Systems team from the ground up, expanding it to over 20 members. His responsibilities include engaging with various business leadership teams to refine the business system strategy and leading transformative changes to revamp technology and processes throughout the lead-to-cash process.
Previous Positions at ITHAKA
Prior to his current role, Marlon Palha held several positions at ITHAKA. He worked as a Director of Engineering from 2014 to 2017 and as a Product Manager for CRM from 2012 to 2014. Additionally, he served as a Program Manager from 2009 to 2012. His tenure at ITHAKA has spanned various roles, contributing to the organization's technological and operational advancements.
Professional Experience Before ITHAKA
Before joining ITHAKA, Marlon Palha gained experience in various roles across different organizations. He worked at LinkShare Corporation as a Marketing and Communications Technology Support specialist from 1998 to 2001. He also served as a Senior Support Engineer at JSTOR from 2005 to 2006 and as a User Support Lead at Simpson, Thacher & Bartlett from 2004 to 2005. His experience includes a significant role as an Atlassian Community Leader from 2013 to 2020.
Education and Academic Background
Marlon Palha pursued his education in Computer Science at Queens College, where he earned a Master's degree from 2001 to 2002 and a Bachelor's degree from 2000 to 2001. He also studied at Queensborough Community College of The City University of New York (CUNY), achieving an Associate's degree in Computer Science from 1998 to 2000. His academic background has provided a solid foundation for his career in technology and business systems.
Key Contributions and Initiatives
Marlon Palha has led several key initiatives at ITHAKA, including the creation of the initial vision and strategy for the organization's internal business platform. He has focused on key process areas such as Lead-to-Quote, Quote-to-Cash, Record-to-Report, Procure-to-Pay, Hire-to-Retire, and the overall Go-To-Market process. His efforts have driven process improvements and automation across these areas, significantly impacting the organization's operational efficiency.