Mike Sollars
About Mike Sollars
Mike Sollars is a Senior Web Analyst at ITHAKA, where he has worked since 2019. He previously held various roles at Cengage Learning, including Manager of Customer Technical Support Center and Product Manager of Discovery and Analytics.
Current Role at ITHAKA
Mike Sollars has been serving as a Senior Web Analyst at ITHAKA since 2019. In this role, he focuses on analyzing web data to improve user experience and optimize digital strategies. His work involves utilizing analytical tools to assess website performance and user engagement, contributing to the overall effectiveness of ITHAKA's online presence. He operates from the Ann Arbor, MI office.
Previous Experience at Cengage Learning
Prior to his current position, Mike Sollars held several roles at Cengage Learning over a span of 12 years. He began as a Customer Technical Support Team Lead from 2001 to 2007, where he managed support operations. He then advanced to the role of Manager of Customer Technical Support Center from 2007 to 2013, overseeing technical support services. Following this, he served as a Technical Solutions Consultant for Consortia & Major Accounts from 2013 to 2015, and later as Product Manager of Discovery and Analytics from 2015 to 2019.
Education and Qualifications
Mike Sollars studied at Baker College of Allen Park, where he earned an Associate of Applied Science in Information Technology with a focus on Computer Networking Technology - Microsoft. His studies took place from 2014 to 2016, equipping him with foundational knowledge and skills in IT and networking.
Early Career Background
Mike Sollars began his career as a Customer Support Technician at National TechTeam from 1996 to 1998. This early experience in customer support laid the groundwork for his later roles in technical support and management within the educational technology sector.