Miriam Saleem
About Miriam Saleem
Miriam Saleem is a Desktop Support Manager at ITHAKA, where she has worked since 2014. She has over a decade of experience in desktop support roles, having previously held positions at ITHAKA, The Andrew W. Mellon Foundation, MTV Networks, and Intellimark Inc.
Current Role as Desktop Support Manager
Miriam Saleem currently holds the position of Desktop Support Manager at ITHAKA, a role she has occupied since 2014. In this capacity, she oversees desktop support operations, ensuring that technical assistance is provided efficiently to users. Her extensive experience in desktop support contributes to her effectiveness in managing the team and addressing user needs.
Experience at ITHAKA
Miriam Saleem has a significant tenure at ITHAKA, having worked there for a total of 10 years. She began her career at ITHAKA as a Desktop Support Specialist from 2004 to 2008, followed by a promotion to Senior Support Specialist, where she served from 2008 to 2014. This progression reflects her growing expertise and commitment to the organization.
Educational Background
Miriam Saleem studied at New York University, where she earned a Master's degree in Business Education from 2009 to 2010. Prior to that, she completed her Bachelor of Science in Business Administration with a focus on Information Systems at Shippensburg University of Pennsylvania from 1995 to 1999. Her educational background supports her technical and managerial roles in desktop support.
Previous Work Experience
Before joining ITHAKA, Miriam Saleem gained valuable experience in various technical support roles. She worked as a Desktop Support Specialist at The Andrew W. Mellon Foundation from 2002 to 2003 and as a Helpdesk Technician at MTV Networks for six months in 2002. Additionally, she served as a Technical Support Specialist at Intellimark Inc from 2000 to 2001. These roles provided her with a solid foundation in technical support.