Nicole Sierra
About Nicole Sierra
Nicole Sierra serves as the Associate Director of Operations at ITHAKA, where she has worked since 2019. With a strong background in operational processes and team development, she has previously held various roles at JSTOR, contributing to outreach and institutional participation efforts.
Work at ITHAKA
Nicole Sierra has served as the Associate Director of Operations at ITHAKA since 2019. In this role, she has focused on improving operational processes through evidence-based decision-making. She has implemented new operational workflows that have enhanced team efficiency. Her leadership in this position has contributed to the overall effectiveness of the organization.
Previous Experience at JSTOR
Before joining ITHAKA, Nicole Sierra held multiple roles at JSTOR. She worked as the Manager of Outreach Operations for 11 months in 2018, following her position as Assistant Director of Outreach Operations for 7 months in 2019. Prior to these roles, she served as the Senior Institutional Participation Coordinator from 2008 to 2015 and as Manager of Institutional Outreach from 2015 to 2018. Her extensive experience at JSTOR provided her with a solid foundation in operational management and outreach strategies.
Education and Expertise
Nicole Sierra earned a Bachelor of Arts degree in Liberal Arts with a focus on Arts in Context from New School University, completing her studies from 2003 to 2007. In 2018, she obtained a Data Analytics Certification from General Assembly, which she pursued for 11 months. This educational background supports her expertise in operational processes and data-driven decision-making.
Team Development and Mentorship
In her professional roles, Nicole Sierra has emphasized the importance of team development and mentorship. She focuses on enhancing individual talent and leadership skills within her teams. This commitment to mentorship contributes to building strong, capable teams that can effectively meet organizational goals.