Rachel E. F.
About Rachel E. F.
Rachel E. F. serves as the Partner & User Support Lead for Training & Development at ITHAKA, where she has worked since 2019. With a background in library science and extensive experience in user support and training, she has contributed to various educational institutions and libraries.
Work at ITHAKA
Rachel E. F. has been serving as the Partner & User Support Lead - Training & Development at ITHAKA since 2019. In this role, she focuses on developing training programs for user support teams, enhancing their skills in data management and library instruction. Prior to her current position, she held several roles at ITHAKA, including Senior Website Support Coordinator and Website Support Specialist, contributing to user support and website management.
Education and Expertise
Rachel E. F. holds a Master of Library & Information Science (MLIS) from the University of Washington, where she studied Instructional Design from 2012 to 2014. She also earned an MLIS from Københavns Universitet, focusing on Information Literacy & Instructional Design in 2013. Additionally, she has a Master of Arts in History from Eastern Michigan University, where she studied from 2008 to 2011, and a Bachelor of Arts in History and Folklore from the same institution. Rachel possesses expertise in research and reference support, contributing to innovative user support strategies.
Background
Rachel E. F. has a diverse background in library and information science. She began her career as a Graduate Assistant at Eastern Michigan University's Graduate School from 2008 to 2010. She has also worked as a Student Assistant at the University of Washington Libraries and held various roles at the Ann Arbor District Library, including Information Desk Clerk and Book Processor. Her experience includes a position as a Corporate Library Document Analyst at BlackRock.
Community Involvement
Rachel E. F. is actively involved in community outreach initiatives, focusing on library leadership and engagement. Her commitment to community service reflects her dedication to enhancing library services and fostering engagement within the community.