Cory Burgess
About Cory Burgess
Cory Burgess is a Customer Operations Analyst at iTradeNetwork, Inc., where he has worked since 2019. He has a background in technical operations and customer service, with previous roles at Zazzle, Kohl's, and Fry's Electronics.
Work at iTradeNetwork
Cory Burgess has been employed at iTradeNetwork, Inc. as a Customer Operations Analyst since 2019. In this role, he focuses on enhancing customer operations and ensuring efficient service delivery. His tenure at iTradeNetwork spans five years, during which he has contributed to various projects aimed at improving operational processes and customer satisfaction.
Previous Experience at Zazzle
Before joining iTradeNetwork, Cory Burgess worked at Zazzle as a Technical Operations Specialist from 2013 to 2019. His six-year experience at Zazzle involved managing technical operations and supporting the company's online platform. This role allowed him to develop skills in troubleshooting and technical support within a fast-paced environment.
Education and Expertise
Cory Burgess holds a Bachelor of Science (B.S.) degree in Computer and Information Sciences from DeVry University-California, which he completed from 2009 to 2013. He also graduated from American High School, earning his high school diploma from 2005 to 2009. His educational background provides a solid foundation for his technical skills and operational expertise.
Technical Skills and Problem-Solving
Cory possesses strong technical skills, with sufficient knowledge in both software and hardware. He is adept at identifying and resolving critical systems and network issues proactively. His ability to break down complex software problems into simpler components facilitates rapid resolution. Additionally, he demonstrates exceptional problem-solving skills and the capacity to multitask effectively under pressure.
Commitment to Continuous Improvement
Cory Burgess is passionate about continuous improvement and process updates in technical operations. He has a proven track record of delivering projects on time and within budget, even when faced with shifting priorities and tight deadlines. His commitment to enhancing operational efficiency is evident in his work and approach to customer operations.