Shane Sheppard
About Shane Sheppard
Shane Sheppard is the Sr. Director of Managed Services Onboarding at iVision, with over 20 years of experience in global IT infrastructure management.
Shane Sheppard - Title
Shane Sheppard currently holds the position of Sr. Director of Managed Services Onboarding at iVision. He took on this role in 2017, focusing initially on Disaster Recovery and Backup solutions. In 2018, his responsibilities were expanded to include leading the entire Managed Services organization.
Shane Sheppard - Education and Expertise
Shane Sheppard studied Management at Columbus State University, equipping him with a solid foundation in organizational leadership. With over 20 years of experience in managing global IT infrastructure, his expertise covers network and data center infrastructure, security, and IT transformation initiatives. He is also passionate about automation, DevOps, and process improvement, continuously driving advancements in these areas.
Shane Sheppard - Background
Before joining iVision, Shane Sheppard led the Infrastructure Services team for W.C. Bradley Co. His extensive background includes a wide range of IT management roles, with significant experience in overseeing network and data center infrastructure, security measures, and various IT transformation initiatives.
Shane Sheppard - Achievements at iVision
Since joining iVision in 2017, Shane Sheppard has played a critical role in the company's Managed Services. He has been instrumental in implementing ServiceNow's Customer Service Management (CSM) platform, enhancing client satisfaction. His leadership focuses on continuous process improvement and leveraging automation and DevOps to optimize service delivery.