Arnulfo San Juan Jr
About Arnulfo San Juan Jr
Arnulfo San Juan Jr is an Information Technology Technical Specialist currently employed at J.D. Irving, Limited in Lethbridge, Alberta, Canada. He has over a decade of experience in IT support, having previously worked as a Service Desk Analyst at EMAPTA in the Philippines and starting his career in Singapore.
Current Role at J.D. Irving
Arnulfo San Juan Jr. currently serves as an Information Technology Technical Specialist at J.D. Irving, Limited. He has been in this position since 2023 and is based in Lethbridge, Alberta, Canada. In this role, he applies his extensive IT knowledge to support the organization's technology needs.
Previous Experience at EMAPTA
Prior to his current role, Arnulfo worked at EMAPTA as a Service Desk Analyst from 2021 to 2023. During his two years there, he developed skills in managing service requests and providing technical support, contributing to the efficiency of the IT service desk operations in the Philippines.
Career Beginnings in Singapore
Arnulfo began his career in 2011 in Singapore as a Service Desk professional. This initial experience allowed him to gain valuable skills in various software applications and establish a foundation in IT support and service management.
Educational Background
Arnulfo has a robust educational background in computer science and information technology. He earned a Bachelor of Computer Science from AMA University, where he studied from 1997 to 2002. Additionally, he completed an Associate's degree in Computer Systems Design & Programming at AMA Computer Learning Center from 1994 to 1996. He also achieved a certification in Computer Systems Servicing from the Technical Education and Systems Development Authority in 2022.
Technical Skills and Expertise
Arnulfo possesses expertise in monitoring Service Level Agreements (SLAs) and generating reports on open aging cases and tickets. His technical skills are complemented by his educational qualifications and extensive experience in IT service management.